Products must be unused, unwashed, and in original condition with tags. Returns must be requested within the return window from delivery. Items with wear, damage, or alterations will not be accepted. 

Refunds are processed to your original payment method within 5–7 business days after inspection. You will receive an email confirmation once the refund is complete.  

Due to hygiene and safety concerns, items such as innerwear, lingerie, swimwear, socks, and other intimate apparel for men and women are final sale and cannot be returned or exchanged.  

To initiate a return, visit your order history, choose the item, and follow the provided return steps.  

Orders are typically processed within 1–2 business days, excluding weekends and public holidays. You will receive a shipping confirmation email once your order has been dispatched.  

Delivery typically occurs within 3–8 business days after dispatch, depending on your location. Delivery times may vary due to courier delays, peak seasons, or unexpected events.  

Once an order is processed, the shipping address cannot be modified. Please verify your address carefully at checkout to ensure its accuracy. 

If your delivery exceeds the expected timeframe, please contact our support team for prompt assistance.  

Orders can be canceled only before processing or shipment. Once dispatched, cancellations aren’t possible. Returns may be requested if eligible. 

Customized or made-to-order items cannot be canceled. Orders already shipped are also non-cancellable. Exceptions, if any, are noted at checkout or on product pages. 

Currently, we accept only one payment method per transaction. For a faster checkout experience, please use your preferred payment option. 

You will receive an email or SMS confirmation once your cancellation request has been approved and processed.