At Crispwear, managed by Plexomic Infosystem Private Limited (“we,” “our,” “us”), we aim to deliver seamless fashion at your convenience. We hold the belief that style should be as fluid as the choices users (“you,” “your”) make. Every order is managed with great care to ensure that it reaches you in perfect condition. From the moment you place an order, you accept our shipping terms that help us deliver a refined shopping experience. We believe in clarity and keep you informed every step of the way. Whether it's your first order or your fiftieth, our focus is always on delivering elegance with precision.
We proudly deliver across every corner of India - whether you reside in a metro or a modest hamlet. Our delivery network continues to grow, allowing fashion to reach more wardrobes every day. Though we don’t offer international shipping just yet, plans are in motion to change that soon. Keep an eye on our website for any updates about new delivery regions. Our mission is to ensure everyone across India has access to curated men’s and women’s fashion.
Once your order is confirmed, it is typically prepared for shipment within 1–2 business days. We take special care in packaging each product to prevent damage during transit and to preserve its charm. Do note, we do not process orders on weekends or public holidays. As soon as your order is dispatched, you will receive an email notification. While most orders move swiftly, those requiring extra verification may take slightly longer to process. Should you need assistance at any point, our customer service team is always happy to help.
Standard shipping times range from 3 to 8 business days, depending on your location within India. Our logistics partners are chosen for their reliability and commitment to timely service. While we aim to meet all promised timelines, occasional delays may arise due to circumstances beyond our control. In such cases, our support team will be ready with updates and alternatives. We’re committed to keeping you informed and reassured throughout your delivery journey.
In the event that a delivery attempt is unsuccessful, our courier partners will make two more attempts to deliver your package. If all delivery attempts are unsuccessful, your order will return to our warehouse. You may request a re-dispatch, though additional shipping charges could apply in such cases. To avoid delays, ensure someone is available to receive the order at the shipping address. If changes are needed, contact our support team at the earliest, and we’ll guide you accordingly.
If your order arrives damaged, please notify us within 48 hours of delivery and include clear photos for our team to verify. After review, we will arrange a replacement or process a refund depending on the situation. For orders that go missing in transit, we collaborate closely with our courier services to resolve the issue quickly. We take every measure to pack your order securely and reduce the chance of damage or loss. Our support team remains available to ensure any such concerns are resolved promptly.
Certain products - like those made with delicate fabrics, or luxury details require thoughtful handling. Specific care or delivery notes will be shared on the product page when applicable, so you’ll always know what to expect. Our logistics team uses additional protective materials when shipping premium items. This ensures that each piece arrives just as pristine as it left us. Should you have concerns about such items, our support team is equipped to guide you through the delivery process.
If you have questions or need help with your order’s shipping status, don’t hesitate to reach out. Our customer support team is available at Plexomicinfosystempvtltd05@gmail.com and always ready to assist with warmth and professionalism. Whether it’s delivery status, address updates, or packaging concerns - we’re here to make your shopping experience smooth and refined. We take pride in delivering fashion that arrives with care and class. Your satisfaction drives every shipment we send.